Last updated: May 2026

At Lunelle, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit bylunelle.co ("the Site") or make a purchase.

Information We Collect

When you visit the Site, we may collect the following information:

• Personal information: Name, email address, shipping address, phone number, and payment details when you make a purchase or create an account
• Browsing information: IP address, browser type, device information, pages visited, and time spent on the Site, collected automatically through cookies and similar technologies
• Communication data: Any information you provide when contacting us via email or other channels

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your enquiries and provide customer support
• Send marketing communications, where you have opted in to receive them
• Improve our website, products, and customer experience
• Prevent fraud and maintain the security of our Site

Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties who assist us in operating the Site and conducting our business, including:

• Payment processors (to process transactions securely)
• Shipping carriers (to deliver your orders)
• Email marketing platforms (to send communications you have opted into)
• Analytics providers (to understand how our Site is used)

These third parties are obligated to keep your information confidential and use it only for the purposes we specify.

Data Security

We take reasonable precautions to protect your personal information. All transactions are processed through secure, encrypted connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at hello@bylunelle.co

Marketing Communications

If you subscribe to our mailing list, we may send you emails about new products, promotions, and brand updates. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. Your continued use of the Site constitutes acceptance of the updated policy.

Contact

If you have any questions about this Privacy Policy, please contact us at hello@bylunelle.co